Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website. By accessing or using CosyCaravan, you agree to the terms of this Privacy Policy.

Data Protection Compliance

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, to ensure the protection and privacy of your personal information.

Data Collection and Usage

Personal Information: When you register on CosyCaravan, we collect personally identifiable information, such as your name and email address, to create and manage your user account. Your email address is used for account authentication, password resets, website communication, and notifications related to bookings, direct messages, payments, and membership status.

Optional Information: You have the option to provide your first name and last name on your profile page for a more personalized experience. This information will be publicly visible on the CosyCaravan platform to registered and unregistered visitors.

We also store the personal information you provide in user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Cookies: We use cookies for website functionality, enhancing user experiences, and analysing usage patterns to improve our services.

Data Storage and Security

Backup and Logs: We retain historic data, including backups and audit logs, for all users, both current and deleted. This data may be stored on our hosting provider and/or Google Cloud Platform (GCP) data centres. Access to this data is restricted and may be inspected and exported to aid relevant authorities in combating or investigating fraudulent activities.

Third-Party Providers: We may share your personal information with third-party providers, such as our hosting provider and cloud backup provider, to facilitate our services. These providers adhere to strict security measures to protect your data.

User Rights

Access and Control: You have the right to access, rectify, and delete your personal information stored on CosyCaravan. You can manage your account settings and preferences via the my-profile page (https://cosycaravan.com/my-profile) or request assistance from our support team.

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.